Shipping Prices & Timeframes

Please note we're unable to make any changes to your shipping information once the order has been placed. // 


UK Standard Shipping (2-5 Working Days) – Free
Sent via Royal Mail (48hr tracked parcel service) from our fulfilment centre in the UK.

UK Express Shipping (Next working day, must order before 12pm) – £3.99
Sent via Royal Mail Express (next working day, tracked parcel service) from our fulfilment centre in the UK.

USA Standard Shipping (7-15 Working Days) – Free
Sent via standard international freight (tracked parcel service) from our fulfilment centre in China.

USA Express Shipping (4-8 Working Days) – $25.00
Sent via international premium parcel (tracked parcel service) from our fulfilment centre in China.

Europe Priority: Germany, France, Ireland, Austria, Netherlands, Norway, Spain (5-16 Working Days) – Free
Free shipping is available for customers in Germany, France, Ireland, Austria, Netherlands, Norway & Spain. Sent via Royal Mail from our fulfilment centre in the UK. Please be patient with deliveries, as they are not a 1-2 day service. At this time we do not offer free returns and exchanges from these locations.

International Shipping (5-21 Working Days) – €35
All other international orders will be sent via express shipping at a fixed rate of €35. Delivery times shall differ from country to country depending on the efficiency of your local service. At this time we do not offer free returns and exchanges from the rest of the world.

DUTIES & TAXES

Our products are shipped from the UK and China. Please be aware that any duties or taxes your country of residence charges during transit are your responsibility – you can work out an [estimation here].

All UK orders do not incur any import duties or taxes.

SHIPPING LOCATION

We fulfil UK orders from our warehouse in Lancashire, United Kingdom (UK).
We fulfil orders outside the UK from our warehouse in Guangzhou, China.

RETURNS POLICY

Return Period 
You can return items up to 30 days after receiving your order.
 
UK & USA Returns
We offer free UK & USA returns and exchanges. 

Rest Of World Returns
At this time we do not offer free returns and exchanges from the rest of the world. Any costs and duties incurred with returns will solely be your responsibility. Please make sure you fill out any customs forms correctly and mark the order as returned items on the customs form. This will avoid duties as they re-enter the UK.

Condition Of Returned Products
Please note all items must be unworn, unwashed and have all labels intact and on the garment – re-sale ready. Items which do not meet these requirements are not eligible for a full refund/exchange. If received in this condition they will be returned to the sender.

International returns initiated due to refusal to pay duties and taxes will be subject to a £20 restocking fee which will be deducted from the refund amount.

FREE UK RETURNS PROCEDURE 🇬🇧

1. Complete Return Information

Please use the original packing slip as the return form, and make sure to include on this form which products you would like to return/exchange, so our fulfilment partner knows how to process the order.

If you’ve misplaced the packing slip, please fill out our [return form here].

Please make sure you have filled out the form completely for a seamless return and so our fulfilment partner can identify your order easily.

2. Print Returns Label

For UK returns 🇬🇧 head to our [returns portal here] and follow the direction on the page.
Download and print your label and attach it to the outside of your package.

3. Post

Send us your parcel from your local Post Office and please request a proof of postage. This is essential on the off chance your package goes missing. Locate your nearest Post Office branch for an easy return [here]

4. Aftercare: Exchange

If you would like an exchange, please take another look at our [size guide] and tell us which size you would like on your return form. Once we have your item(s), please allow up to 5-7 working days for us to process your refund/exchange. We can only exchange items if they’re in stock. You’ll get a confirmation email once your exchange is dispatched.

5. Aftercare: Refund

If you request a refund this will take 5-10 working days to process once we have received the products in fully re-saleable condition. You shall receive an update email once your refund has been sent, or if we need to clarify any details. Please keep an eye on your emails at this stage.

FREE USA RETURNS PROCEDURE 🇺🇸

1. Complete Return Information

Please use the original packing slip as the return form, and make sure to include on this form which products you would like to return/exchange, so our fulfilment partner knows how to process the order.

If you’ve misplaced the packing slip, please fill out our [return form here]. Please make sure you have filled out the form completely for a seamless return and so our fulfilment partner can identify your order easily.

2. Request Returns Label

For USA returns 🇺🇸 our customer support team will need to provide you with a free USPS returns label.

Please fill out the form here to initiate the return:

Our support team will send you a free returns label which you can print and attach to the return parcel. Please allow 24hrs for us to generate this label.

3. Post

Send us your parcel from your local USPS Post Office and please request a proof of postage. This is essential on the off chance your package goes missing. Locate your nearest Post Office branch for an easy return [here]

4. Aftercare: Exchange

If you would like an exchange, please take another look at our [size guide] and tell us which size you would like on your return form. Once we have your item(s), please allow up to 5-7 working days for us to process your refund/exchange. We can only exchange items if they’re in stock. You’ll get a confirmation email once your exchange is dispatched.

5. Aftercare: Refund

If you request a refund this will take 5-10 working days to process once we have received the products in fully re-saleable condition. You shall receive an update email once your refund has been sent, or if we need to clarify any details. Please keep an eye on your emails at this stage.

INTERNATIONAL RETURNS PROCEDURE

Olympvs doesn’t currently cover the costs of international returns. If you would like to make an international return/exchange (from locations outside the UK and USA) please get in touch at: info@olympvs.co.uk

We’ll inform you where to send the products, depending on your location.

SEASONAL UPDATES

3 FOR 2 MUSCLE TEE BUNDLE RETURNS

If you use the 3 for the price of 2 offer when you order our Muscle Tees, then choose to return part of your order for a refund, your order will be refunded up to the price of the items you’ve kept at RRP. Refund amount will be calculated on the item’s price at the time of sale.

If you have any questions on this please contact us at info@olympvs.co.uk. All other conditions apply.

RETURNS ON ORDERS USING CODE '10%OFF' AND 'SAVE50'

If your order qualified for the code '10%OFF' or 'SAVE50' and you request a refund, your order will be recalculated dependant on what you have kept. Your order price will be re-calculated given the offers and prices available at the time you placed your original order.

For example, if you spend £200 and qualify for the '10%OFF' discount, then returned £100 worth of goods, you would have to pay up to the normal price of the goods you kept. In this case, you would no longer qualify for the 10% discount. 

For 'SAVE50' discount, if you decide to return one pair of bottoms, you will pay full price for the pair you keep.

If you have any questions on this please contact us at info@olympvs.co.uk. All other conditions apply.

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