Olympvs Offers Free Worldwide Shipping
Please note we’re unable to make any changes to your shipping information once the order has been placed.
SHIPPING
Shipping Prices & Timeframes
UK Shipping (2-5 Working Days) – Free
All shipping, including returns and exchanges, is free for UK customers. Sent via Royal Mail (48hr tracked parcel service) from our fulfilment centre in the UK.
Express UK Shipping (Next working day, must order before 12pm) – £2.99
Sent via Royal Mail Express (next working day, tracked parcel service) from our fulfilment centre in the UK.
USA & Canada Shipping (5-16 Working Days) – Free
All shipping is free for US & Canadian customers. Sent via Royal Mail from our fulfilment centre in the UK. Please be patient with deliveries, as they are not a 1-2 day service.
At this time we do not offer free returns and exchanges from the USA or Canada.
Europe Priority: Germany, France, Ireland, Austria, Netherlands, Norway, Spain (5-16 Working Days) – Free
All shipping is free for customers in Germany, France, Ireland, Austria, Netherlands, Norway & Spain. Sent via Royal Mail from our fulfilment centre in the UK. Please be patient with deliveries, as they are not a 1-2 day service.
At this time we do not offer free returns and exchanges from these locations.
International Shipping (5-21 Working Days) – €35
All other international orders will be sent via express shipping at a fixed rate of €35. Delivery times shall differ from country to country depending on the efficiency of your local service.
At this time we do not offer free returns and exchanges from the rest of the world.
TAX & DUTIES
Customers Outside The UK (USA, Canada, Europe and rest of the World)
Our products are shipped from the UK. Many countries have started to charge duties on imports from the UK post Brexit (Including Olympvs products). Please be aware that any duties or taxes your country of residence charges during transit are your responsibility.
You can work out an [estimation here].
Shipping Location
We fulfil all orders from our warehouse in Lancashire, United Kingdom (UK).
RETURNS
Olympvs Offers Free UK Exchanges & Returns
We do not cover the costs of international returns at this time*
Returns policy
We offer free UK exchanges & returns
You can return items from Blackout Week until 31st January 2021.
For purchases made between 1st November and 31st December 2021, we have an extended return/exchange period. You can return these purchases up to January 31st 2021. This allows you to purchase our gear as a gift, stress free!
UK: We want you to be 100% satisfied with your purchase. We offer free UK returns and exchanges. Please see the procedure for this below.
Rest Of World: At this time we do not offer free returns and exchanges from the rest of the world. Any costs and duties incurred with returns will solely be your responsibility. Please make sure you fill out any customs forms correctly and mark the order as returned items on the customs form. This will avoid duties as they re-enter the UK.
Please note all items must be unworn, unwashed and have all labels intact and on the garment – re-sale ready. Items which do not meet these requirements are not eligible for a full refund/exchange.
UK Returns Procedure
1. Complete Return Information
Please use the original packing slip as the return form, and make sure to include on this form which products you would like to return/exchange, so our fulfilment partner knows how to process the order.
If you’ve misplaced the packing slip, please fill out our [return form here]. Please make sure you have filled out the form completely for a seamless return and so our fulfilment partner can identify your order easily.
2. Print Returns Label
Head to our [returns portal here] and follow the direction on the page. Download and print your label and attach it to the outside of your package.
3. Post
Send us your parcel from your local Post Office and please request a proof of postage. This is essential on the off chance your package goes missing. Locate your nearest Post Office branch for an easy return [here]
4. Aftercare: Exchange
If you would like an exchange, please take another look at our [size guide] and tell us which size you would like on your return form. Once we have your item(s), please allow up to 5-7 working days for us to process your refund/exchange. We can only exchange items if they’re in stock. You’ll get a confirmation email once your exchange is dispatched.
5. Aftercare: Refund
If you request a refund this will take 5-10 working days to process once we have received the products in fully re-saleable condition. You shall receive an update email once your refund has been sent, or if we need to clarify any details. Please keep an eye on your emails at this stage.
International Returns Procedure
US, European & International Customers
Olympvs doesn’t currently cover the costs of international returns.
If you would like to make an international return/exchange, please get in touch at: info@olympvs.co.uk
We’ll inform you where to send the products, depending on your location.
Seasonal Updates
3 FOR 2 MUSCLE TEE BUNDLE RETURNS
If you use the 3 for the price of 2 offer when you order our Muscle Tees, then choose to return part of your order for a refund, your order will be refunded up to the price of the items you’ve kept at RRP. Refund amount will be calculated on the item’s price at the time of sale.
If you have any questions on this please contact us at info@olympvs.co.uk. All other conditions apply.
Additional Info
Post Office Locator
Locate your nearest Post Office branch for an easy return: Find your nearest branch.
Damaged Or Defective Items
On the unlikely occasion anything arrives damaged or defective, please get in touch within 14 days and we’ll make things right. Our contact is: info@olympvs.co.uk
Raw Links For Returns Forms & Labels
Our Business Info
Registered Business Address: Olympvs LTD, 2 Old Bath Road, Newbury, Berkshire, England, RG14 1QL, United Kingdom
Warehouse Address: Olympvs Ltd, Unit 20, Matrix Way, Buckshaw Village, Chorley, Lancashire, PR7 7ND, United Kingdom
VAT Registration Number: GB286542081
Company Number: 09616520