Free Worldwide Shipping // Free UK Exchanges & Returns

SHIPPING

Olympvs Offers Free Worldwide Shipping

UK Shipping (2-5 Working Days) – Free

All shipping, including returns and exchanges, is free for UK customers. Sent via Royal Mail (48hr tracked parcel service) from our fulfilment centre in the UK.

Express UK Shipping (Next working day, must order before 12pm) – £2.99

Sent via Royal Mail Express (next working day, tracked parcel service) from our fulfilment centre in the UK.

USA Shipping (5-12 Working Days) – Free

All shipping is free for US customers. Sent via Royal Mail from our fulfilment centre in the UK. Please be patient with deliveries, as they are not a 1-2 day service. 

At this time we do not offer free returns and exchanges from the USA.

International Shipping (5-14 Working Days) – Free

All International orders will be sent via standard rates. Delivery times shall differ from country to country depending on the efficiency of your local service.

At this time we do not offer free returns and exchanges from the rest of the world. 

US Customers 

Our products are shipped from the UK. Please be aware that any duties or taxes your country of residence charges during transit are your responsibility – you can work out an estimation here.

European Customers  

You won’t pay import duties if you live within an EU state.

Rest of the World  

Our products are shipped from the UK. Please be aware that any duties or taxes your country of residence charges during transit are your responsibility – you can work out an estimation here.

We fulfil all orders from our warehouse in Sheffield, UK.

RETURNS

Olympvs Offers Free UK Exchanges & Returns

We do not cover the costs of international returns at this time* 

EXTENDED CHRISTMAS RETURNS PERIOD

Any order placed after November 15th can be retuned until January 15th. All other conditions apply.

BFCM BUNDLE RETURNS

If you choose to return part of your Black Friday order for a refund, and also got a free item as part of a bundle, you must also return the free item.

If you would like to keep the item, your order will be refunded up to the price of the items you’ve kept. Prices will be calculated on their price during the sale. 

If you have any questions on this please contact us at info@olympvs.co.uk

All other conditions apply.

We offer free UK exchanges & returns

UK: We want you to be 100% satisfied with your purchase. We offer free UK returns and exchanges. You have 30 days from the delivery of your goods to initiate an exchange or full refund. Please see procedure for this below.

Rest Of World: At this time we do not offer free returns and exchanges from the rest of the world. Any costs and duties incurred with returns will solely be your responsibility. You must correctly fill out any customs forms as returned items, in order to avoid duties as they re-enter the UK. 

Please note all items must be unworn, unwashed and have all labels intact and on the garment – re-sale ready. Items which do not meet these requirements are not eligible for a full refund/exchange.

1. Fill Out Returns Form

Please fill out the returns form here and include it in the package. Our returns form can be [found here]. Please make sure you have filled out the form completely for a seamless return and so our fulfilment partner can identify your order easily. 

2. Print Returns Label

Head to our [returns portal here] and follow the direction on the page. Download and print your label. 

3. Reseal and go

Once you have filled out your return/exchange form, re-seal your mailing bag and replace the address with the returns label from step 2. 

4. Post

Send us your parcel from your local Post Office and please request a proof of postage. This is essential on the off chance your package goes missing. Locate your nearest Post Office branch for an easy return [here]

5. Aftercare: Exchange

If you would like an exchange, please take another look at our [size guide] and tell us which size you would like on your return form. Once we have your item(s), please allow up to 5-7 working days for us to process your refund/exchange. We can only exchange items if they’re in stock. You’ll get a confirmation email once your exchange is dispatched. 

6. Aftercare: refund

If you request a refund this will take 2-5 working days to process once we have received the products in fully re-saleable condition. You shall receive an update email once your refund has been sent, or if we need to clarify any details. Please keep an eye on your emails at this stage.

US & International Customers  

Olympvs doesn’t currently cover the costs of international returns.

If you would like to make an international return/exchange, please get in touch at: info@olympvs.co.uk

We’ll inform you where to send the products, depending on your location. 

Additional Info

Locate your nearest Post Office branch for an easy return: Find your nearest branch.

On the unlikely occasion anything arrives damaged or defective, please get in touch within 14 days and we’ll make things right. Our contact is: info@olympvs.co.uk